Problems with a Purchase

If you encounter any issues with a purchase or sale, such as receiving a damaged item, not receiving your paddle, or concerns about authenticity, please contact our customer support team at support@thepickleballswap.com within 3 days of delivery. We will review your case and help resolve the issue.

Returns & refunds

Standard policy: All sales on The Pickleball Swap are considered final.\

Exceptions: Buyers may open a return case if:

1. The item does not arrive
2. The item arrives damaged
3. The item is not as described (including counterfeit concerns)

Return window: Cases must be opened within 3 days of delivery.\

Return shipping: If a return is approved, the buyer is not responsible for return shipping costs.\

Refunds: Approved refunds are issued to the original payment method within 5 business days after the returned item is received and inspected.

Contact Us

For return or refund questions, reach out to support@thepickleballswap.com.