Welcome to The Pickleball Swap

Step 1: Seller lists item

Sellers list paddles for free on the platform. Enter some information about your paddle, upload some pictures, and complete your one-time payout preferences setup with our Stripe integration. During the listing process, sellers have the option to cover the shipping fees associated with their item.

Step 2: Buyer purchases item

Buyers browse inventory and purchase a paddle. We apply sales tax (as applicable) and a shipping fee for 1-3 Day USPS Priority Mail. Shipping fees range from $6.00 to $11.00 depending on how far the package is traveling. Items marked with "Free Shipping" means the seller has elected to cover the shipping fees and therefore there is no shipping fee applied to the buyer.

Payment is collected with via Stripe and only distributed to the seller if the item arrives as advertised. Buyers are sent a Tracking Number in their purchase confirmation email to track the shipping status of their item. Pretty nifty :)

Step 3: Seller packages item

When an item has been purchased, sellers will receive an email notification with details about the purchase and important instructions for shipping their item as well as a pre-paid, pre-addressed shipping label.

Sellers can package the item in a package of any size, weighing up to 1 pound. We recommend using the #6 mailer which can be found at Target or Walmart. Some sellers will add a little padding to their item for extra protection. Sellers print their pre-paid and pre-addressed shipping label and attach it to the package.

Step 4: Seller ships item

Sellers have three options to ship their package:

1. Drop off your package at a USPS mailbox
2. Drop off your package at your local post office
3. Schedule a free USPS pickup

We expect most sellers to ship their items within two days. If more than seven days go by before an item is shipped, we will automatically cancel the purchase order.

Step 5: Buyer receives item

Buyers can track the status of their item throughout the shipping process right on the site. All items are shipped with 1-3 Day USPS Priority Mail.

Once the item arrives, we allow buyers the opportunity to dispute their purchases if their item does not arrive as advertised. Sellers have up to three days to mark an item as delivered or start a dispute.

Step 6: Seller gets paid

The seller gets paid as soon as the buyer marks the item as delivered, or automatically three days after item delivery, whichever comes first. Payout to sellers is 100% of the item listing price.